Before purchase
Review the listed formats, software requirements, included files and license. Contact support before purchasing if a compatibility detail is unclear.
When something is wrong
Contact support with the order number when files are materially different from the listing, corrupted, duplicated in a confirmed transaction or inaccessible after reasonable delivery troubleshooting. Requests are reviewed using the order and download history.
Payment status
A refund is complete when it appears in the original payment method. Download access may be withdrawn after a full refund or payment reversal.